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Protecting your private information is our priority. This Statement of Privacy applies to, and Compass Investigations & Adjusting, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Compass Investigations & Adjusting, LLC include and "COMPASS". The COMPASS website is a business site. By using the COMPASS website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with services offered, COMPASS may collect personally identifiable information, such as but not limited to the following:

  • First and Last Name

  • Mailing Address

  • E-Mail Address

  • Phone Number

  • Job Title

  • Company Information

If you retain our services, we may collect billing and credit card information. This information is used to complete the payment transaction.

We do not collect any personal information about you (or your company) unless you voluntarily provide it to us. However, you may be required to provide certain personal or business information to us when you elect to use our services. These may include: (a) sending us a message through the website; (b) sending us an email message; (c) submitting your credit card or other payment information when paying for services. To wit, we will use your information for, but not limited to, communicating with you in relation to services you have requested from us. We also may gather additional personal, non-personal or business information in the future.

Use of your Personal Information

COMPASS collects and uses your personal or business information to operate and deliver the services you have requested.  COMPASS may also use your personally identifiable information to inform you of other services available from COMPASS.

Sharing Information with Third Parties

COMPASS does not sell, rent or lease its client list to third parties. COMPASS may share data with trusted partners to help perform statistical analysis, send you email or post mail, or provide customer support. All such third parties are prohibited from using your personal or business information except to provide these services to COMPASS, and they are required to maintain confidentiality of your information.

COMPASS may disclose your personal or business information, without notice, if required by law or in good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on COMPASS or the site; (b) protect and defend the rights or property of COMPASS; and/or (c) act under exigent circumstances to protect the personal safety of users of COMPASS, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by COMPASS. This information may include: IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide statistics regarding the use of the COMPASS website.

Right to Deletion

Subject to certain exceptions set out below, on receipt of verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal (or business) information if it is necessary to:

  • Complete the transaction for which the personal or business information was collected, provide a service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you (your company) and us;

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his/her right of free speech, or exercise another right provided by law; 

  • Comply with the California Electronic Communications Privacy Act;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; 

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information

Children Under Thirteen

COMPASS does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, COMPASS may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys and/or other general communication.

External Data Storage Sites

We may store your data on services provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

COMPASS reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

COMPASS welcomes your questions or comments regarding this Statement of Privacy. If you believe that COMPASS has not adhered to this Statement, please contact COMPASS at:

Compass Investigations & Adjusting, LLC


Effective as of February 15, 2023

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