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About Us

Compass Investigations & Adjusting was founded with the vision to provide timely, factual, and professional investigations and task-based adjusting services while helping our clients navigate changes in fraud trends and regulations. Our goal is to provide superior service and build long-lasting relationships with our clients. We strive for excellence and maintain the highest level of ethical standards and confidentiality.

Our Team

Our Founder

With a diverse background in the insurance industry, our founder has over twenty years of investigative experience, both in the public and private sector. She is a well-known and respected leader in the industry, who has successfully led SIU programs by implementing operational improvements to increase quality and efficiency, reduce costs, combat insurance fraud and enable effective risk management.  Ferrer has worked for several Property & Casualty carriers and third-party administrators overseeing investigations, leading SIU operations, and providing exceptional claim services. Through the years, her work as an SIU Investigator and Detective for the Florida Bureau of Insurance Fraud has resulted in numerous successful prosecutions and restitutions. 

Throughout her career, Ferrer has been actively committed to the fight against fraud. She has been involved in several insurance anti-fraud associations and has taken leadership roles to include: 

  • Past and founding President of the Orlando Chapter of International Association of Special Investigations Unit (IASIU), where she served as President for 6 years, and Director for two additional years 

  • Past board member and Operations Chair for the Florida Insurance Fraud Education Committee (FIFEC)  

  • Past member of the Florida Property & Casualty Task Force  and was voting Claims Committee member for two years

  • Current Fellow member of the Claims & Litigation Management Alliance (CLM) 

  • Current member of the Orlando Claims Association.

  • Current member of the Association of Professional Insurance Women (APIW)

  • Current member of the Florida Association of Licensed Investigators (FALI)

Her dedication and commitment to her profession are also reflected in the industry certifications she has obtained through the years, which include: Certified Fraud Examiner (CFE), Certified Insurance Fraud Investigator (CIFI) & Fraud Claims Law Specialist (FCLS). She is IICRC – WRT Certified, holds an adjuster license in numerous states, and is a licensed Private Investigator in Florida.

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Sandy Ferrer, CFE, CIFI, FCLS | Phone: 407-987-4353

Proud Supporter of the
International Fraud Awareness Week

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