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About Us

Compass Investigations & Adjusting was established with a clear vision: to deliver prompt, factual, and professional investigations alongside task-based adjusting services, all while assisting our clients in navigating evolving fraud trends and regulations. Our paramount objective is to offer unparalleled service and forge enduring partnerships with our clients. We are committed to excellence, upholding the utmost ethical standards, and ensuring strict confidentiality at all times.

Our Team

Our Founder

With a rich background in the insurance sector, our founder boasts over two decades of investigative expertise, spanning both public and private realms. Recognized as a prominent and esteemed figure in the industry, she has spearheaded successful SIU programs, driving operational enhancements to elevate quality, streamline efficiency, curb costs, combat insurance fraud, and facilitate robust risk management strategies. 

Having held pivotal roles across multiple Property & Casualty carriers and third-party administrators, Ferrer has overseen investigations, led SIU operations, and delivered exceptional claims services. Her tenure as an SIU Investigator and Detective with the Florida Bureau of Insurance Fraud has yielded numerous triumphs, including successful prosecutions and restitutions, solidifying her reputation as a trusted authority in the field.

Throughout her career, Ferrer has been actively committed to the fight against fraud. She has been involved in several insurance anti-fraud associations and has taken leadership roles to include: 

  • Past and founding President of the Orlando Chapter of International Association of Special Investigations Unit (IASIU), where she served as President for 6 years, and Director for two additional years 

  • Past board member and Operations Chair for the Florida Insurance Fraud Education Committee (FIFEC)  

  • Past member of the Florida Property & Casualty Task Force  and was voting Claims Committee member for two years

  • Current Fellow member of the Claims & Litigation Management Alliance (CLM) 

  • Current member of the Orlando Claims Association.

  • Current member of the Association of Professional Insurance Women (APIW)

  • Current member of the Florida Association of Licensed Investigators (FALI)

Her dedication and commitment to her profession are also reflected in the industry certifications she has obtained through the years, which include: Certified Fraud Examiner (CFE), Certified Insurance Fraud Investigator (CIFI) & Fraud Claims Law Specialist (FCLS). She is IICRC – WRT Certified, holds an adjuster license in numerous states, and is a licensed Private Investigator in Florida.

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Sandy Ferrer, CFE, CIFI, FCLS


Our founder's participation in the 2022 State of Florida, Division of Investigative & Forensic Services Anti-Fraud Unit Best Practices reflects our company's unwavering commitment to excellence. 
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The Challenge of Fraud: Taking a Broader View for Effective Fraud Prevention in the Insurance Industry

The Demotech Difference:  Fall 2023 Issue
GenAI: The Double-Edged Sword

CLM Magazine:  April 2024 Issue


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